Shipping
Shipping
Orders are processed within 2–5 business days.
Once shipped, you will receive a confirmation email with tracking information.
Maison Escale is not responsible for delays caused by shipping carriers, customs, or events beyond our control.
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Delivery — France & Europe
Estimated delivery time: 2–7 business days after dispatch.
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International Delivery
Estimated delivery time: 5–12 business days after dispatch.
International shipments may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer.
Maison Escale is not responsible for delays due to customs clearance.
return
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
Items must be unworn, unused, and in original condition
Items must be returned in their original packaging
Returns that do not meet these conditions may be refused.
To initiate a return, contact: contact@maisonescale.com
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Return Shipping
Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.
We recommend using a tracked shipping service, as Maison Escale is not responsible for lost returns.
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Exchanges
Exchanges are accepted within 30 days, subject to availability.
Customers are responsible for return shipping costs.
Maison Escale will cover the cost of shipping the replacement item (one exchange per order).
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Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.
After this period, claims may not be accepted.
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Product Care & Natural Materials
Our pieces are made using natural materials.
Variations in color, shape, or texture are part of their nature and not considered defects.
Products must be handled with care.
Avoid exposure to water, chemicals, perfumes, or excessive friction.
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Liability
Maison Escale cannot be held responsible for:
Damage caused by wear, misuse, or improper care
Natural wear over time
Loss, theft, or damage after delivery
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Non-Returnable Items
We reserve the right to refuse returns that do not comply with our policy.
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Contact
For any questions: